FAQ

Do your machines comply with CE standards?
Yes. All Packmate packaging machines fully comply with CE directives and come with complete certification documents to ensure smooth import and customs clearance.

How do your machines meet energy efficiency and environmental requirements?
We use high-efficiency motors, servo systems, and optimized pneumatic designs to minimize energy consumption. Our production processes follow ISO 14001 and ISO 45001 environmental and occupational safety standards.

What safety standards do you follow besides CE?
Our machines are equipped with advanced safety systems, including light curtains and interlocks, designed according to ISO 13849 Performance Level d requirements.

Is your after-sales support responsive?
Absolutely. Packmate provides 24/7 support. Most issues are resolved remotely within 48 hours, and spare parts are shipped promptly when needed.

Can you offer cost-effective configuration options?
Yes. We offer modular solutions that allow flexible configuration while maintaining key performance at optimized costs.

Are product-contact parts compliant with food and pharmaceutical standards?
All product-contact components are made from 304 or 316L stainless steel, fully compliant with food and pharmaceutical safety standards.

Is the equipment designed for hygienic production?
Yes. Our hygienic design features smooth surfaces, quick-release structures, and optional CIP/SIP cleaning systems for efficient sanitation.

Do you provide validation documents for pharmaceutical projects?
Yes. We support full documentation for IQ, OQ, and PQ processes to meet GMP validation requirements.

How do you ensure production accuracy and traceability?
We use high-precision weighing and inspection systems that record production data, ensuring full batch traceability.

What is your acceptance process for customized machines?
We follow a structured process: 3D design confirmation, Factory Acceptance Testing (FAT), and Site Acceptance Testing (SAT).

How is training provided for operation and maintenance?
Training includes detailed manuals, operation videos, on-site guidance during SAT, and ongoing online technical support.

What are your warranty and service terms?
Our standard warranty is 12 months, with lifetime technical support. Confirmed defective parts are replaced free of charge during the warranty period.

What is the typical delivery time?
Delivery time is usually 8–12 weeks, depending on customization. A full schedule is provided after order confirmation.

Can the equipment be upgraded later?
Yes. The modular design allows for easy upgrades and adjustments for future products or packaging requirements.